1. Agreement to these terms
Bloc (referred to as “Bloc”, “we”, “us”, or “our”) provides software that helps body corporate and strata communities receive, coordinate, approve, and record property maintenance. By accessing or using Bloc, creating an account, accepting an invitation, or continuing with Google or Facebook sign-in, you agree to these terms. If you do not agree, do not use Bloc.
If you use Bloc on behalf of a body corporate, owners corporation, strata agency, business, or other organisation, you confirm that you have authority to accept these terms for that organisation. Any separate written agreement between Bloc and that organisation will prevail to the extent of an inconsistency.
2. Eligibility
You must be at least 18 years old and legally capable of entering an agreement to use Bloc. You may only access a property workspace if you are authorised by the relevant body corporate, strata organisation, workspace administrator, or invitation process.
3. Accounts and social sign-in
You must provide accurate and current account information and keep your sign-in credentials secure. You are responsible for activity carried out through your account and must tell us promptly if you suspect unauthorised access. Accounts are personal and must not be shared unless Bloc expressly supports that use.
Bloc may allow sign-in through Google or Facebook. Your use of those services is also subject to the provider’s own terms and policies. We are not responsible for the availability or operation of a third-party sign-in provider. Details about the information received through social sign-in and how to request deletion are in our Privacy Policy.
4. Using Bloc
Subject to these terms, Bloc grants you a limited, non-exclusive, non-transferable, revocable right to use the service for authorised property maintenance and related administration. You agree to use Bloc lawfully and only for its intended purpose.
You must not:
- access a workspace, account, or information without authorisation or misrepresent your identity, role, or authority;
- upload unlawful, fraudulent, defamatory, threatening, infringing, malicious, or materially misleading content;
- interfere with the service, bypass security or access controls, introduce malware, scrape the service, or attempt to discover source code except where law permits;
- use Bloc to spam, harass, discriminate against, or deceive another person;
- copy, resell, sublicense, or commercially exploit the service except under a written agreement with Bloc; or
- use the service or its outputs to break the law or infringe another person’s rights.
5. Maintenance coordination
Bloc is a coordination and record-keeping platform. Unless we expressly agree otherwise in writing, Bloc is not a body corporate manager, building inspector, engineer, lawyer, insurer, emergency service, or the contractor performing the work. Trades and other third parties remain responsible for their advice, quotes, availability, licences, insurance, workmanship, and compliance with law.
Bloc is not an emergency reporting service. If there is an immediate risk to life, safety, property, or essential services, contact emergency services, the relevant utility, building management, or an appropriate emergency contractor directly. Do not rely only on a Bloc report or message.
Users and relevant decision-makers remain responsible for checking information, obtaining professional advice where appropriate, approving expenditure, selecting contractors, and complying with applicable body corporate rules, delegations, insurance conditions, and legal requirements.
6. Your content and communications
You retain ownership of reports, messages, photos, documents, and other content you submit to Bloc (“Your Content”). You grant Bloc a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit, display, and otherwise use Your Content to operate, secure, support, and improve the service and to provide maintenance workflows to authorised users and recipients.
You confirm that you have the rights and permissions needed to provide Your Content and allow us to use it in this way. Do not include unnecessary sensitive information. Information added to a shared property workspace may be visible to authorised owners, committee members, administrators, agencies, trades, and other participants as required for the maintenance process.
You authorise Bloc to send service-related email, WhatsApp, and in-app communications that are reasonably necessary to operate your account or a maintenance workflow. Message and data rates charged by your provider may apply.
7. AI-assisted features
Bloc may use artificial intelligence to classify requests, extract details, suggest actions, compare information, and prepare recommendations or draft communications. AI output can be incomplete, inaccurate, or unsuitable. You must review important information and outputs before relying on or approving them. AI output is not professional, legal, engineering, safety, or financial advice.
8. Fees and subscriptions
Some Bloc services may require payment. If so, the applicable fees, billing period, taxes, inclusions, and cancellation terms will be shown when you subscribe, set out in an order form, or agreed separately in writing. You authorise us and our payment provider to charge approved amounts. Except where required by law or stated otherwise, fees already paid are not refundable.
9. Third-party services
Bloc may integrate with or link to third-party services, including authentication, email, messaging, AI, storage, contractor, and strata systems. Those services may have their own terms and privacy policies. We do not control and are not responsible for third-party services, but this does not limit any responsibility that cannot lawfully be excluded.
10. Bloc intellectual property
Bloc and its licensors own all rights in the service, including its software, design, branding, workflows, documentation, and content supplied by us. These terms do not transfer ownership to you. If you give us feedback, you allow us to use it without restriction or payment, provided we handle personal information in accordance with our Privacy Policy.
11. Availability and changes
We aim to provide a reliable service but do not promise that Bloc will always be available, uninterrupted, secure, or error-free. We may maintain, update, replace, limit, or discontinue features. Where practical, we will give reasonable notice of material changes that significantly reduce paid functionality.
12. Suspension and termination
You may stop using Bloc at any time. Workspace access may also be removed by an authorised administrator. We may suspend or terminate access if you materially breach these terms, create a security or legal risk, fail to pay applicable fees, or if we discontinue the service. Where reasonable, we will give notice and an opportunity to remedy the issue.
On termination, your right to use Bloc ends. Provisions that by their nature should continue will survive, including provisions about intellectual property, liability, disputes, and records. Property maintenance records may be retained or made available to the relevant organisation as explained in our Privacy Policy and any applicable agreement.
13. Consumer rights, warranties, and liability
Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy that cannot lawfully be excluded, including rights that may apply under the Australian Consumer Law.
To the maximum extent permitted by law, Bloc is provided on an “as available” basis. We exclude warranties that are not expressly stated in these terms and are not imposed by law. We do not guarantee any maintenance outcome, contractor response, quote, decision, AI output, cost saving, or resolution time.
To the maximum extent permitted by law, Bloc is not liable for indirect, incidental, special, exemplary, or consequential loss, or for loss of profit, revenue, opportunity, goodwill, or data, arising from use of the service. Where our liability can lawfully be limited, our aggregate liability relating to the service will not exceed the amount paid to Bloc for the affected service during the 12 months before the event giving rise to the claim. If no amount was paid, our aggregate liability will not exceed AUD $100.
Any limitation applies only to the extent permitted by law and does not apply to liability that cannot lawfully be limited.
14. Your responsibility to us
To the extent permitted by law, you are responsible for loss, damage, or reasonable costs incurred by Bloc because of your unlawful use of the service, material breach of these terms, or infringement of another person’s rights. This does not apply to the extent that the loss was caused by Bloc’s negligence, breach, or unlawful conduct.
15. General
We may update these terms from time to time. We will publish the revised terms here and update the date above. If a change is material, we may also provide notice through Bloc or by email. Continued use after the change takes effect means you accept the revised terms.
If part of these terms is unenforceable, it will be read down or removed to the minimum extent necessary and the remaining terms will continue. A delay in enforcing a right is not a waiver. You may not assign these terms without our consent. We may assign them as part of a restructure, financing, sale, or transfer of the service.
These terms are governed by the laws of Queensland, Australia. The courts of Queensland and courts entitled to hear appeals from them have non-exclusive jurisdiction, subject to any rights you have under applicable consumer law.
16. Contact us
Questions about these terms can be sent to jason@withbloc.com. For information about how Bloc handles personal information, read our Privacy Policy.